The information we collect may include your name, phone number, email address, service address, a description of the work you're requesting, and notes from our conversations with you.
When you call us, our AI receptionist answers, records the conversation, and generates a written summary for our representatives to review. We tell you at the start of the call that the call is being recorded. Our website uses standard web analytics (visitor counts, page views, general location at the city level) to understand how the site is used. We do not track you across other websites.
How We Use Your Information
We use your information to:
- Respond to your questions and service requests
- Schedule, confirm, and complete appointments and work
- Send you appointment confirmations, reminders, and service updates by SMS, email, or phone
- Keep accurate records of our work together (estimates, invoices, warranty information)
- Follow up after completed projects
We do not sell your personal information, rent it, or share it with advertisers. We do not use your information to train AI models for any third party.
SMS / Text Messages
If you give us your mobile number, we may send you text messages related to your service:
- Appointment confirmations and reminders
- Arrival notifications when we're on our way
- Follow-up messages after service
- Scheduling changes
We send text messages only after you have initiated contact with us and given consent, either by phone or by submitting a form on our website that includes an SMS consent checkbox.
To stop receiving texts, reply STOP to any message at any time. We will honor that request immediately. Message and data rates may apply, depending on your mobile plan. For help, reply HELP or contact us at [email protected].
Your mobile number and SMS consent are never shared with third parties for marketing purposes.
How We Store and Protect Your Information
Your information is stored in secure, password-protected business systems. We use industry-standard security practices, including encrypted storage, access controls, and multi-factor authentication on accounts that can access your data. Call recordings are automatically deleted after 30 days. Written summaries of calls, along with your service records, are retained for as long as needed to provide service and meet legal or tax record-keeping requirements (generally 7 years for tax records).
Who We Share Information With
We share information only when necessary to provide service to you:
- With service providers who help us run the business — our phone system, scheduling calendar, and secure database. These providers are contractually required to protect your information.
- With suppliers or subcontractors only when needed to complete your specific project, and only the minimum information required.
- When required by law — for example, in response to a valid court order or tax authority request.
We do not share your information for any other purpose.